PRIVACY NOTICE

Liverpool Psychotherapy and Counselling Centre Privacy Notice (clients)

Our contact details:

Name:                Liverpool Psychotherapy and Counselling Centre

Address:            1 Cronton Road, Liverpool L15 5BB Phone Number:   0151 709 9009

E-mail:               info@liverpoolpcc.org Website:             www.liverpoolpcc.org

What information we collect, use, and why

We use the following information to determine which therapist who works with the Liverpool Psychotherapy and Counselling Centre may be best for you:

  • Names and contact details

  • Health information, if you choose to disclose it

  • Lifestyle information, if you choose to disclose it

We also use the following information to determine which therapist who works with the Liverpool Psychotherapy and Counselling Centre may be best for you if you choose to disclose it:

  • Health information

  • Sex life information

  • Sexual orientation information

Lawful bases

Our lawful bases for collecting or using personal information to determine which therapist who works with the Liverpool Psychotherapy and Counselling Centre may be best for you are:

  • Legitimate interest

  • Health and social care purposes

Where we get personal information from

  • People directly via telephone or online form

How long we keep information

For information on how long we keep personal information, see our Retention and Disposal Policy here

Who we share information with

DATA PROCESSORS

Liscard Business Centre

This data processor does the following activities for us: Answer calls from members of the public enquiring about the services we offer and forward that via email to our referrals team.

Squarespace UK Limited

This data processor does the following activities for us: Process the online form members of the public completed to enquire about the services we offer

OTHERS WE SHARE PERSONAL INFORMATION WITH

  • Therapists working under the LPCC contract

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 June 2024